LIVE WORKSHOP
Complaint Handling System
for Surveyors
Know exactly what to do when a complaint arises and respond with clarity, confidence, and professionalism.
This practical workshop provides a structured system, proven templates, and expert guidance to help you manage complaints effectively and protect your reputation.
Date: Friday 26 June, 9.30 am
Duration: 90 minutes
Investment: £247
Includes the full complaint handling system, practical templates, and structured guidance you can use immediately.
Getting a complaint is difficult. Being prepared makes all the difference.
When a complaint arrives, it’s easy to feel on the back foot - trying to respond professionally while also managing risk, expectations, and potential escalation.
This live session gives you a clear, practical system to approach complaints with confidence. You’ll learn how to respond effectively, protect your professional standing, and make sound decisions under pressure.
Book your placeWhat you’ll learn
- What to do when a complaint first arrives
- How to acknowledge concerns without escalating the situation
- A simple triage approach to identify what really matters
- How to structure responses that are clear, professional, and defensible
- How to link your decisions back to your terms, scope, and evidence
- What changes when a complaint reaches CEDR or TPO
- How to use AI to support drafting without compromising professional judgement
How it works
- Live overview session (90 minutes)
- Includes recording, templates, and supporting notes
You may already have a complaints procedure. This workshop shows you how to apply it with confidence in real-world situations.
WHAT OTHER SURVEYORS HAVE SAID
“This gave me confidence at a time when I really needed it. I finally felt like I knew what to do when a complaint came in.”
MRICS Residential Surveyor
“The templates and triage framework took the panic out of complaints. Everything felt clearer and more manageable.”
FRICS Director, Surveying Practice
YOUR QUESTIONS ANSWERED
When is the workshop and how do I join?
How long will I have access?
What will I actually leave with?
Who is this workshop for?
Does this cover CEDR or TPO complaints?
Does this count as CPD?
Ready to feel more confident handling complaints?
Join the live session and leave with a clear, practical system you can imnplement immediately.
Book your placeABOUT YOUR HOST
Hi, I’m Marion Ellis.
I’ve spent much of my career supporting residential surveyors with communication, risk management, and complaint handling, helping them feel more confident when things don’t go to plan.
I understand how challenging complaints can be, especially when you're balancing professional judgement, regulatory expectations, and client relationships. These are often the areas that make the biggest difference to trust, reputation, and long-term success.
In this workshop, I share practical tools, wording, and examples you can use straight away - all grounded in real conversations with surveyors and clients.
Book your place