LIVE WORKSHOP
Complaint Handling System
for Surveyors
Discover what to do when a complaint arises and how to respond clearly, calmly, and in a way that stands up to scrutiny.
Includes templates, structured guidance, and the full system you can use in practice.
Date: Friday 22 May, 9.30 am
Duration: 90 minutes
Investment: £147
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Includes the full complaint handling system, templates, and practical guidance.
Getting a complaint is difficult. Being prepared makes all the difference.
When a complaint arrives, it’s easy to feel on the back foot — trying to respond professionally while also managing risk, expectations, and potential escalation.
This session gives you a clear, practical way to approach complaints so you can respond with confidence and clarity.
Book your placeWhat you’ll learn
- What to do when a complaint first arrives
- How to acknowledge without escalating
- A simple triage approach to understand what matters
- How to structure your response so it is clear, professional, and defensible
- How to link back to your terms, scope, and evidence
- What changes when a complaint reaches CEDR or TPO
- How to use AI to support drafting without losing judgement
How it works
- Live session (90 minutes)
- Includes recording, templates, and supporting notes
WHAT OTHER SURVEYORS HAVE SAID
“This gave me confidence at a time when I really needed it. I finally felt like I knew what to do when a complaint came in.”
MRICS Residential Surveyor
“The templates and triage framework took the panic out of complaints. Everything felt clearer and more manageable.”
FRICS Director, Surveying Practice
YOUR QUESTIONS ANSWERED
When is the workshop and how do I join?
How long will I have access?
What will I actually leave with?
Who is this workshop for?
Does this cover CEDR or TPO complaints?
Does this count as CPD?
Ready to feel more confident handling complaints?
Join the live session and leave with a clear, practical system you can use immediately.
Book your placeABOUT YOUR HOST
Hi, I’m Marion Ellis.
I’ve spent much of my career supporting residential surveyors with communication, risk management, and complaint handling, helping them feel more confident when things don’t go to plan.
I know how easy it is, especially when you’re busy, for marketing, messaging, and client conversations to feel rushed or uncomfortable. Yet these are often the areas that make the biggest difference to trust, instructions, and long-term reputation.
In this workshop, I share practical tools, wording, and examples you can use straight away - all grounded in real conversations with surveyors and clients.
Book your place