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If you're an RICS member, you're likely familiar with the mandatory Complaint Handling Guidance, which requires you to publish your complaints procedure and make it readily available to...
This week, I’ve been following a RICS disciplinary hearing regarding a firm's practices in conducting home surveys - honestly, it hasn’t been pleasant. As I write, the hearing...
One of The Surveyor Hub's most popular questions is recommendations for Professional Indemnity Insurance Brokers. And in truth, there is never a straightforward answer or one standout...
Every smart surveying business owner, regulated by the RICS or not, will have a complaints procedure ready to issue at the first sign of a claim. Some even have them on their...