You're wrapping up a report and get a call from the estate agent: “The seller’s not happy.” Maybe it’s a complaint, a bit of pushback, or a full-blown rant about what’s in your report. It’s ...

If you don't ask, you don’t get. And the same goes for your clients. As people get bolder negotiating the price of the property they’re buying, many will try their luck negotiating your fee ...

Recently, I've become increasingly aware of serious concerns involving surveyors and firms operating in housing disrepair and expert witness roles.

Unfortunately, this sector often attracts...

As a surveyor, consumer advocate, and someone who supports professionals navigating complaints, I’ve seen both sides of the story.

I know how emotionally draining a complaint can be - for t...

If you're an RICS member, you're likely familiar with the mandatory Complaint Handling Guidance, which requires you to publish your complaints procedure and make it readily available to clie...

I feel sad about writing this article, but having been contacted by many surveyors seeking support, I felt it best to put something down. As a qualified professional, you may be approached b...

One of The Surveyor Hub's most popular questions is recommendations for Professional Indemnity Insurance Brokers. And in truth, there is never a straightforward answer or one standout recomm...

Every smart surveying business owner, regulated by the RICS or not, will have a complaints procedure ready to issue at the first sign of a claim.  Some even have them on their website. A doc...