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The Surveyor Hub

Effective Date April 2025

Love Surveying

Privacy Notice for Use of AI Technology

 

Introduction

We respect your privacy and are committed to protecting your personal data. This privacy notice explains how Love Surveying processes personal data when using AI tools and ensures compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This notice is supplemental to our Privacy Notice, which you can view at https://www.lovesurveying.com/privacy-policy. 

 

AI Tools in Use

AI refers to a broad category of technologies and methods designed to emulate human thinking and tackle complex challenges. We use AI tools to support business operations, including recording the coaching calls with consent to summarise online discussions and actions, customer service and data analysis. These tools may process personal data to improve efficiency, enhance accuracy, and generating optimise service delivery.

 

What Data Do We Collect?
In using the AI tools, we may process the following types of personal data:

  • Contact Details: Full name, email address, telephone number.
  • Professional Information: Job title, employer or business details.
  • Financial Information: Payment details, billing information.
  • Other Data: Information provided through correspondence or uploaded documents.

 

How Do We Collect Your Data?
We collect data directly from you, such as through:

  • Online forms or surveys.
  • Email correspondence.
  • Uploaded files and documents.
  • Online discussions via video recordings.

 

Why Do We Use Your Data?
We process personal data to:

  • Improve the quality and speed of our business processes.
  • Deliver services more effectively and efficiently.
  • Provide you with a summary of the online video recording.

 

What is the Lawful Basis for Processing?
Our lawful ground of processing is Legitimate Interests in that we are enhancing our service delivery and business efficiency. If we need to process special category data we will ensure that we do so in a compliant way which may include obtaining your explicit consent to such processing.

 

How We Protect Your Data

  • Data processed through our AI tools is protected by encryption and security measures.
  • Any external AI providers we work with act as data processors under strict contractual agreements ensuring compliance with UK GDPR.
  • We assess the impact of AI on your data through regular audits and testing to ensure fairness, accuracy, and transparency. We do not make solely automated decisions that have legal or similarly significant effects without your explicit consent or appropriate safeguards in place.

 

Third-Party Involvement

We use Microsoft Azure, OpenAI, Chat GPT, Claude, Gemini, Fathom, Read AI, Zoom AI, Google and Grammerly as a data processor. We have agreements in place with such data processors to ensure the privacy of your personal data. None of your data is used to improve their tools. For details on their privacy standards, please see below.

 

  

Changes to This Notice

We may update this notice from time to time. Please check this page periodically for updates.

 

Contact Information

For queries regarding this notice, contact:

Marion Ellis

Love Surveying Ltd

[email protected]